Marian’s Grass Cutting Services (“we,” “us,” or “our”) is a sole proprietorship based in Pennsylvania that provides residential and commercial lawn care and field services. This Privacy Policy explains what information we collect from our customers and website visitors, how we use and protect that information, and the choices you have regarding your information.

By using our services, visiting our website, or communicating with us by phone, text, or email, you agree to the practices described in this Privacy Policy.

Business Name: Marian’s Grass Cutting Services

Business Address: 262 McKinley Drive, Effort, PA 18330

Phone (calls): (267) 713-9251

Phone (text messages): (570) 994-3534

Email: info@mariansgrasscutting.com

Website: mariansgrasscutting.com

We collect only the information we need to provide quotes, schedule and complete services, communicate with you, and process payments. The categories of information we may collect include:

• Contact information: name, mailing or service address, phone number, and email address.
• Service details: property information, service preferences, gate codes, and notes you provide so we can perform the work.
• Communication records: messages you send to us by text, email, voicemail, or web form, and our responses.
• Billing information: invoice details and payment records. Credit and debit card numbers are processed by our third-party payment processors and are not stored by us.
• Website information: basic technical data such as IP address, browser type, and pages visited, collected automatically when you use our website.

We use the information we collect to:

• Provide estimates, schedule appointments, and perform lawn care and related services.
• Send appointment reminders, schedule changes, on-the-way notifications, and follow-ups.
• Send invoices, payment confirmations, receipts, and account updates.
• Respond to questions, requests, and customer service issues.
• Occasionally send service updates or seasonal reminders to existing customers.
• Maintain our business records and meet our legal, tax, and accounting obligations.

We use a dedicated business phone number, (570) 994-3534, through Jobber to send and receive text messages with our customers. This section explains our SMS practices and your rights.

By providing your mobile phone number to Marian’s Grass Cutting Services—whether through a quote request, a service form, our website, or directly—you agree to receive text messages from us at that number related to the services we provide. You may opt out at any time as described below.

• Appointment confirmations, reminders, and on-the-way notifications.
• Schedule changes due to weather or other circumstances.
• Quotes, invoices, and payment-related messages.
• Replies to questions you send us.
• Occasional service or seasonal updates relevant to your account.

Message frequency varies based on your service schedule and your communications with us. Most customers receive only a few messages per service visit.

Message and data rates may apply, depending on your wireless carrier and plan. Marian’s Grass Cutting Services does not charge a fee to send or receive text messages.

You can stop receiving text messages from us at any time by replying STOP to any message. After you reply STOP, we will send a single confirmation message and will not send you further automated text messages. You can also ask us to remove your number by calling or emailing us using the contact information in Section 2.

For help, reply HELP to any message, or contact us using the information in Section 2.

No mobile information, including phone numbers and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our messaging service (for example, our customer management platform Jobber and the underlying messaging carrier) is limited to what is necessary to deliver messages and is governed by their own privacy and security obligations.

We do not sell your personal information. We share information only in the limited circumstances described below:

• Service providers we rely on. We use trusted third-party tools to run our business, including Jobber (customer management, scheduling, invoicing, and text messaging) and payment processors. These providers receive only the information needed to perform their services and are required to keep it confidential.
• Legal and safety reasons. We may share information when required by law, in response to a valid legal request, or to protect the rights, property, or safety of our business, our customers, or others.
• Business transfers. If our business is sold or transferred, customer information may be transferred as part of that transaction, subject to this Privacy Policy.

We store customer information in industry-standard, password-protected business systems, including our customer management platform (Jobber) and our business accounting software. Access to customer information is limited to the owner and authorized personnel who need it to perform their work. We use reasonable administrative and technical safeguards to protect against unauthorized access, alteration, or disclosure. No method of transmission or storage is 100% secure, but we work to protect your information using practices appropriate to the size and nature of our business.

We keep customer information for as long as your account is active and for a reasonable period afterward to support recurring service relationships, respond to questions, and meet our tax, accounting, and legal recordkeeping obligations. You may ask us to delete your information as described in Section 9.

You have the following choices regarding the information we hold about you:

• Update your information. Contact us to correct or update your contact details or service preferences.
• Request a copy. You may ask what information we have on file about you.
• Request deletion. You may ask us to delete your information, subject to records we are required to keep for tax, legal, or accounting purposes.
• Opt out of texts. Reply STOP to any text message from us, or contact us directly.
• Opt out of marketing emails. If you receive marketing emails from us, you can unsubscribe using the link in the email.

To exercise any of these rights, contact us using the information in Section 2.

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any information.

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make changes, we will update the “Effective Date” at the top of this policy and post the updated version on our website. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or your information, please contact us:

Marian’s Grass Cutting Services

262 McKinley Drive, Effort, PA 18330

Phone (calls): (267) 713-9251

Phone (text messages): (570) 994-3534

Email: info@mariansgrasscutting.com

Website: mariansgrasscutting.com